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Managed services

Managed services for Oracle environments.

InfoSapient designs, builds, and maintains infrastructure for Oracle technologies in the cloud and on-premises. Our managed services keep those environments secure, robust, and current, run by engineers who understand every layer they support.

Discuss your environment How the work is coordinated
Managed services operating cycle Monitor, respond, maintain, and improve form a continuous cycle around the customer environment, which spans application, database, operating system, and infrastructure layers. YOUR ENVIRONMENT application database operating system infrastructure Monitor Respond Maintain Improve health · performance · security patching · upgrades · backups
Monitoring, response, maintenance, and improvement run as one continuous cycle across every layer of your environment.

Coordinated operations

One team coordinating every layer of your environment.

Operating system patches, database upgrades, and application changes all affect one another. When one team plans monitoring, maintenance, backups, and security together, changes land in the right order, problems are traced across layers instead of passed between vendors, and your internal staff can stay focused on the business.

  • Maintenance that is planned and sequenced

    Patching and upgrades are scheduled and ordered across the operating system, database, and application tiers.

  • Visibility that is continuous

    Monitoring and alerting cover the health, performance, and security events that matter to each system.

  • Recovery that stays ready

    Backups and recovery plans are maintained alongside the systems they protect, so they stay current as those systems change.

Service areas

Five areas of managed service, delivered as one.

Cybersecurity and compliance

Security controls applied consistently, from identity and access to operating system configuration.

Security has to hold at every level of the stack. We apply zero-trust access principles, keep systems patched and correctly configured, and watch for the events that matter, so vulnerabilities are found and closed before they turn into incidents.

Detection and response coverage is defined in the scope of each engagement.

  • Zero-trust security model and vulnerability management
  • User authentication, authorization, and access controls at every level
  • Intrusion detection and firewall configuration
  • Patch management and version control
  • Certificate management
  • SELinux and operating system security configuration
  • Detection and response: SIEM monitoring, with EDR, XDR, and MDR options

Oracle enterprise database

Technical and operational management of Oracle databases, with managed support across the complete technical stack.

Databases need care beyond their original design. Storage grows, workloads shift, and security requirements change. We handle daily operation and the longer-term adjustments, using high availability and backup tools that integrate directly with the Oracle stack.

Oracle Database services

  • Technical and operational management of Oracle databases
  • Health and performance monitoring, with tuning
  • Incident management
  • High availability and backups using tools that integrate with the Oracle stack
  • Disaster recovery with business continuity planning
  • Oracle licensing review and compliance

Oracle E-Business Suite

Operational management of the EBS technology stack, from the application tier to the database.

EBS availability depends on more than a running database. We monitor and maintain the full technology stack, plan patches and upgrades across tiers, and keep the integrations that extend the application working as the platform changes.

EBS technology services

  • Operational management of the EBS technical stack
  • Monitoring, performance tuning, backups, high availability, and upgrades
  • Technical incident support
  • Patch and upgrade management
  • Cloud integrations that extend application functionality
  • Oracle licensing review and compliance

Data protection

Fully managed backup and recovery for the systems your business cannot afford to lose.

A backup is only as good as the restore it makes possible. We run backup operations end to end, encrypt data in flight and at rest, keep copies offsite, and maintain retention and recovery plans that match how long you need to keep data and how quickly you need it back.

  • Fully managed backup and recovery services
  • File-level backup and recovery for Linux and Windows servers
  • Backup data encrypted in flight and at rest
  • Offsite cloud storage options
  • Flexible file versioning and retention
  • Automated machine image snapshots

Cloud architecture and operations

Cloud strategies designed, deployed, and operated to meet specific organizational requirements.

We design and deploy complete organizational cloud strategies, then manage the platforms that result, across public, private, and hybrid implementations, with full coverage of the Oracle Cloud Infrastructure technical stack.

Cloud infrastructure

  • Organizational cloud strategy, design, and deployment
  • Technical and operational management across cloud platforms
  • Public, private, and hybrid cloud implementations
  • Architecture built to specific needs and requirements
  • Complete Oracle Cloud Infrastructure technical stack coverage
  • Platform-as-a-service options for Oracle E-Business Suite

Engagements

Short-term support or ongoing operations.

Managed services can cover a defined period, such as a migration or upgrade, or continue as long-term operation of your environment. Either way, the scope, responsibilities, and points of contact are agreed at the start.

InfoSapient can also work alongside your own IT staff, adding specialist Oracle and infrastructure depth without the cost of hiring and retaining experts for every discipline.

Related services

Oracle Database Design, administration, performance, availability, and recovery Oracle E-Business Suite Technology stack operations, patching, upgrades, and cloning Platform as a Service A managed Oracle EBS platform; you keep the application and data

Start a conversation

Talk to us about managing your Oracle environment.

Tell us what you run today and where you need support. We’ll review the environment with you and recommend a practical scope. Initial consultations are free.

Discuss your environment